Connecticut Art Directors Club

Account Manager

Posted on 6/13/2016

BRIGADE of Hadley MA, New England’s brand-building design firm, is seeking a talented, collaborative Account Manager to add to our award-winning team. This position is tasked with maintaining the lines of communication between the client and internal teams. The AM will be responsible for managing client budgets as well as developing and preserving strong client relationships by ensuring creative work is delivered on-strategy, on-time, and on-budget. The AM will be expected to utilize their in-depth knowledge of a client’s business to translate strategic goals into project objectives for the creative team and ensure client satisfaction. The successful candidate will be an excellent, confident communicator with a background in client services.


  • Develop a clear understanding of client’s goals and/or business objectives for each project.
  • Keep current with industry trends and client competition.
  • Ability to step into the client’s shoes and advocate for their point of view during creative development through concept delivery.
  • Ability to anticipate and solve problems.
  • Timely communication with clients regarding top-level program details, agency creative recommendations and strategic feedback.
  • Write, review, and/or approve creative briefs to ensure the client’s strategy is executed at every touch point.
  • Lead weekly check in calls and actively participate in briefing and kick off meetings.
  • Effectively utilize Agency systems and communications tools to work through projects with internal team.
  • Identify red flags for project and creative teams by staying on top of significant client milestones such as launch dates, key sales presentations and executive meetings.
  • Provide outside vendor expenses for client approval and coordinate billing.
  • Monthly budget maintenance and client billing.
  • Assist in the development and/or refinement of new processes and standard operating procedures that suit the evolving needs of BRIGADE’s business.
  • Participate in new business presentations.
  • Share knowledge and best practices across teams.

Required Skills

  • Excellent communication abilities: both written and verbal.
  • Strong interpersonal skills and ability to work with a variety of personalities to achieve a superior end product.
  • Exceptional organizational skills.
  • Adept conflict resolution skills.
  • Comfort level with having conversations about budget, strategic program and/or project goals.
  • Ability to prioritize and maintain flexibility in the face of changing project, client, and internal demands.
  • Enthusiasm and eagerness to go the extra mile for clients and internal team.
  • Sense of humor and willingness to grow, change and adapt with the role and BRIGADE’s needs.

Our ideal candidate will have 1-3 years account management experience, preferably in an agency setting. Basic knowledge of creative process or prior positions held in marketing, communications, or PR would be helpful. Candidates without agency experience are still encouraged to apply and demonstrate how their unique background and skills suit the needs of the position in their cover letter. Proven track record with clients in adult beverage category would be a major plus but is not required. Cultural fit is critical: we’re seeking applicants with a positive attitude, high degree of common sense, good sense of humor and desire to contribute to a powerhouse team working with great brands! BRIGADE provides a competitive salary and full benefits package for the area, with opportunities for professional growth and development.


Contact for specific application instructions.