Connecticut Art Directors Club

Account Manager

Posted on 11/7/2018

Overabove is a full-service strategic marketing firm focused on developing brand and creating response. We are not stuck in old thinking—we market the way people get information today, and we help our clients achieve their goals with innovative thinking, responsive, get-it-done enthusiasm and a commitment to making a difference. We are looking for a seasoned Account Manager to join our team.

Job Description:

This is an excellent opportunity for a skilled and experienced Account Manager who is looking to support a growing strategic marketing and branding firm. The Account Manager is a professional who has proven him / herself to be proficient in traditional and digital marketing strategies, knowledgeable of marketing technology trends as well as a highly effective project manager and administrator of client projects. Our ideal candidate is a strategic thinker who has held the lead role on client business. He or she must develop and maintain strong client relationships by providing organization and process in order to manage the day-today business volume. The Account Manager serves a critical role in managing project schedules and works closely with the account services staff and the creative and production teams to ensure outstanding results for clients. The Account Manager is expected to have demonstrated experience in MS office, specifically Excel and Word. Experience with Keynote and marketing automation platforms such as HubSpot, SharpSpring and Marketo is a plus. This position reports to the Director of Accounts.

Essential Job Functions

  • Responsible for the day-to-day management of the firm’s work for the client. Serves as primary contact with the client.
  • Responsible for the successful, timely, on budget/profitable completion of projects and programs assigned by the client to the firm.
  • In combination with the Director of Accounts, gathers, synthesizes and communicates input to all firm departments involved in the business (account services, creative, production, accounting).
  • Responsible for consistent and timely use of company tools for processing work (agreements, creative briefs, communications plans, etc.).
  • Responsible for communicating changes and approvals to work in progress and for providing any relevant information on jobs and projects at any stage of development.
  • Works in combination with the Director of Accounts to develop cost estimates and program budgets and recommend to the client what budgets should be allocated for the work needed.
  • Responsible for ensuring all work is estimated, that client has approved written estimates and that estimates are updated with client approval as project progresses.
  • Reviews, reconciles and approves monthly billing on assigned client business.
  • May be responsible for supervising support staff.
  • Provide client with project/work schedules and progress/status reports.
  • Responsible for tracking and reporting the results of firm’s efforts to Director of Accounts.
  • May present work (plans, creative, etc.) to clients for approval. Will often work in tandem with Director of Accounts, Principals, Creative, etc. in presentations. May orchestrate and manage these presentations.
  • In tandem with Director of Accounts, is responsible for learning the client’s business/industry thoroughly.
  • Works with Director of Accounts as a consultant and planner for clients developing brand strategy, communication strategies, written communication plans and proposals. Works with clients to maintain brand consistency and strategy.
  • Responsible for increasing business with the client and plays an active day to day role in business development by understanding the client’s needs and recommending ways the firm can help meet those needs.
  • Learns how to maintain positive relationships with all client contacts, meeting their expectations and delivering added value.
  • Responsible for other duties or assignments as assigned by Director of Accounts and Principal in charge.

Technical Requirements

  • Bachelor’s degree in Communications, Public Relations, Journalism, English, Marketing or a related field preferred.
  • 5+ years of agency or related experience.
  • Thorough knowledge of key software including: Keynote, Microsoft Office (Excel, Word and Power Point) and Outlook calendar system. Knowledge of Salesforce, Marketing Automation Platforms and Basecamp are a plus.

Work Environment

This job operates in a professional office environment. Some travel will be required, estimated to be approximately 4 – 5 weeks per year.

Schedule

This full-time role offers a competitive salary, as well as a comprehensive benefits package including medical, dental, vision, disability, life 401k, PTO and expense reimbursement. Hours are generally Monday through Friday between the hours of 9:00am-6:00pm.

Apply

Apply at overabove.com.